Contact Us

SECTION 01

Questions About an Existing Order

Please include your order number and the email address used during checkout when contacting us.

Providing these details helps our team locate and review your purchase more efficiently.

SECTION 02

Problems With Your Order

If your item arrives damaged, defective, incomplete, incorrect, or materially different from the product description, please contact us promptly.

Northaliq™ offers pet supplies, including feeding bowls, beds, blankets, storage baskets, grooming and paw-care essentials, leashes, walking bags, treat-dispensing toys, portable water bottles.

Product materials, packaging, and protective components may vary by item.

Please include your order number, a clear description of the issue, relevant photographs or videos where appropriate, and a photograph of the shipping label and exterior packaging.

After the issue has been reviewed and confirmed, we will provide an appropriate replacement, reshipment, refund, or return solution at no additional cost for an error attributable to us.

Please note: Minor differences in color, texture, finish, dimensions, or weight may occur between individual pet products.

Colors may also appear differently because of photography, lighting, screen settings, and display calibration.

These characteristics are not necessarily defects.

Refer to each product listing for its materials, dimensions, care instructions, and intended use.

SECTION 03

Before Returning an Item

Please contact our customer-support team before shipping any merchandise back to us.

Do not automatically send returns to our registered business address.

Once your return request has been reviewed and approved, customer support will provide the appropriate return warehouse address and return instructions.

SECTION 04

Response Time

We aim to respond to customer inquiries within 24 hours.

Requests requiring further investigation with a shipping carrier, payment provider, fulfillment partner, return facility, or another relevant service provider may require additional review time.

Customer Service Hours: 8:00 AM – 10:00 PM Daily.

Need help?

Contact our customer-support team at service@northaliq.com or +86 15902768731. We aim to respond within 24 hours. Requests requiring further investigation may take additional review time.

Customer Service Hours: 8:00 AM – 10:00 PM Daily

Company & Contact

Business information